Do you provide "Service" or provide "A Service"?Someone in a recent masterclass asked this brilliant question. Have you made the distinction between the two? And does it matter?How would you answer it, Reader? (Hint: There really is no wrong answer.)You can think of it in two ways:1. do you provide a single transaction or create a client relationship?2. do you serve and support your clients or deliver a product?What do I say?One of my values is Function: Always be of service. I want to...
over 1 year ago • 2 min read
Reader, you know how important reviews and testimonials are to your business and your continued success. And you KNOW you’ve got some very happy clients out there. Sometimes, you do everything right. You ask them for a review or a testimonial and they agree. Yay! You give them questions to answer; you explain what information is helpful. And sometimes you suggest (depending on the person, of course!) you could write something they can tweak just to get them started. And crickets. Or worse,...
over 1 year ago • 1 min read
When was the last time you listened to your words when you spoke? I mean the actual words. In person, in conversation with prospects and colleagues or friends and family. I recently went to a networking event with several female colleagues and I was telling stories, laughing and feeling very comfortable. When several new women joined our group and asked what I did, I became tongue-tied. I struggled to say what I did in a coherent manner. It annoyed me; I’m smart and capable, and I know what...
over 1 year ago • 2 min read